OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
142 ratings and 88 comments received in the last 90 days.
18 March 2025
I was kept up to date with the process and was able to choose a collection time to suit me.
16 March 2025
Craig kept me informed about the delivery of my car and everything went very smoothly from start to finish .
16 March 2025
Smooth signing and collection of our new car.
15 March 2025
Craig at sales always kept me informed of the progress of my car after ordering which spec I wanted. On hand at all times and when it arrived,helped me with paperwork and all the settings in the mini.Made me feel comfortable before driving away.
12 March 2025
Jaydan Birch demonstrated the eagerness and enthusiasm I wanted when purchasing a new Mini! His excitement and knowledge of the brand new Mini Cooper restored my faith in the Lookers Stoke dealership!
05 March 2025
I am very satisfied due to Craig's knowledge & detail about the car. He also kept me updated regularly while I was waiting for my car to arrive.
23 February 2025
Friendly assistance from start to finish
21 February 2025
The staff were very knowledgeable, informative and helpful.
07 February 2025
Ronnie talked me through all the controls and functions of the car. She also helped me set up some of the things in the car.
21 March 2025
Very helpful
18 March 2025
Very polite
17 March 2025
Very helpful and warm welcome.
16 March 2025
Great service
14 March 2025
Car repaired on day of arrival, external cleaning offered, nice courtesy car. Disappointed not to receive promotional products like other people who took their car to same place for same recall.
12 March 2025
Pleased with the standard of service
10 March 2025
Fantastic customer service
09 March 2025
Good service from the team
09 March 2025
Extremely satisfied, my issue was dealt with quickly, my car was booked in and repaired, I was kept informed of the progress, Sean was very helpful.
08 March 2025
Brilliant service
20 March 2025
Ronnie was really knowledgeable and a pleasure to communicate with from the moment I walked into the showroom to picking up and driving away with my Mini.